EOL(End of Lifecycle)
MONITORAPP will strive to provide better products and services through a reasonable End-of-Life (EOL) policy, aiming to minimize uncertainty in customers’ product adoption and operational planning.EOL(End-of-Lifecycle)
Products have a limited Product Lifecycle due to various physical and logical reasons such as aging, component obsolescence, market demands, and technological changes. All of MONITORAPP’s security products are released with a Software (S/W) lifecycle of 3 years and a Hardware (H/W) lifecycle of 4 years. Changes or upgrades to new software or hardware may be made to enhance product performance.
Customers using our products can decide to replace them with new products or perform product upgrades based on the EOL policy established and managed by MONITORAPP. MONITORAPP is obligated to recommend or announce information about replaceable new products instead of EOL products and may offer special promotions (such as trade-in sales) to ensure continuous product use. The EOL policy can be confirmed via email by subscribing to MONITORAPP’s website notifications and newsletters.
H/W EOL
Customers with H/W maintenance contracts will receive support, repair, and assistance with the latest software versions for H/W for a period of 5 years from the date of product purchase.
S/W EOL
For 5 years from the release date of a major software version, we provide feature enhancements, patches, hotfixes, and other updates for the software. Once the EOL for that version is reached, support for the software will be discontinued, and any needed support will be provided in the latest released version.
H/W EOL Table
| Product name | Model | EOL |
|---|---|---|
| AIWAF | 100/200/500/1000/2000/4000(Y14, Y15) | > 2021.12.31 |
| AISWG | 100/200/500/1000/2000/4000/8000(Y17, Y18) | > 5 years from the date of product purchase |
| AISVA | 100/200/500/1000/2000/4000/8000(Y20) | > 5 years from the date of product purchase |
* H/W EOL: 5 years from the date of product purchase warranty.
* S/W EOL: Support for the latest version of S/W patches until H/W EOL expires.
※ MONITORAPP reserves the right to modify this policy at any time and, as a principle and will provide advance notice of any changes to the policy.
S/W EOL Table
| Product name | Version | Release | EOL |
|---|---|---|---|
| AIWAF | V5.x | 2020-10-15 | 2025-10-15 |
| AISWG | V4.x | 2021-05-16 | 2026-05-16 |
| AISVA | V2.x | 2020-05-31 | 2025-05-31 |
※ MONITORAPP reserves the right to modify this policy at any time and, as a principle and will provide advance notice of any changes to the policy.